A.
Vision and Mission Statements for investors
·
Vision
Invest with knowledge &
safety.
·
Mission
Every investor should be able
to invest in right investment products based on their
needs, manage and monitor them
to meet their goals, access reports and enjoy
financial wellness.
B.
Details of business transacted by the
Research Analyst with respect to the investors
·
To publish research report based on the research activities of the
RA
·
To provide an independent unbiased view on securities.
·
To offer unbiased recommendation, disclosing the financial interests in
recommended securities.
·
To provide research recommendation, based on analysis of publicly
available information and known
observations.
·
To conduct audit annually
·
To ensure that all advertisements are in adherence to the provisions of
the
·
Advertisement Code for Research Analysts.
·
To maintain records of interactions, with all clients including
prospective clients (prior to onboarding), where any conversation related to
the research services has taken place.
C.
Details of services provided to investors
(No Indicative Timelines)
·
Onboarding of Clients:
o Sharing of terms and conditions of research services
o Completing KYC of fee-paying clients
·
Disclosure to Clients:
o To disclose, information that is material for the client to make an
informed decision, including details of its business activity, disciplinary
history, the terms and conditions of research services, details of associates,
risks and conflicts of interest, if any
o To disclose the extent of use of Artificial Intelligence tools in
providing research services
o To disclose, while distributing a third-party research report, any material
conflict of interest of such third-party research provider or provide web
address that directs a recipient to the relevant disclosures
o To disclose any conflict of interest of the activities of providing
research services with other activities of the research analyst.
·
To distribute research reports and recommendations to the clients without
discrimination.
·
To maintain confidentiality w.r.t publication of the research report
until made available in the public domain.
·
To respect data privacy rights of clients and take measures to protect
unauthorized use of their confidential information
·
To disclose the timelines for the services provided by the research
analyst to clients and ensure adherence to the said timelines
·
To provide clear guidance and adequate caution notice to clients when
providing recommendations for dealing in complex and high-risk financial
products/services
·
To treat all clients with honesty and integrity
·
To ensure confidentiality of information shared by clients unless such
information is required to be provided in furtherance of discharging legal obligations
or a client has provided specific consent to share such information.
D.
Details of grievance redressal mechanism
and how to access it
1.
Investor can lodge complaint/grievance against Research Analyst in the
following ways:
Mode of filing the complaint with research analyst
In case of
any grievance / complaint, an investor may approach the concerned Research
Analyst who shall strive to redress the grievance immediately, but not later
than 21 days of the receipt of the grievance.
Mode of filing the complaint on SCORES or with Research Analyst
Administration and Supervisory Body (RAASB)
i.
SCORES 2.0 (a
web based centralized grievance redressal system of SEBI for facilitating
effective grievance redressal in time-bound manner)
Two level
review for complaint/grievance against Research Analyst:
·
First review
done by designated body (RAASB)
·
Second review
done by SEBI
ii.
Email to
designated email ID of RAASB
2.
If the
Investor is not satisfied with the resolution provided by the Market
Participants, then the Investor has the option to file the complaint/ grievance
on SMARTODR platform for its resolution through online conciliation or
arbitration.
With regard
to physical complaints, investors may send their complaints to:
Office of Investor Assistance and Education,
Securities and Exchange Board of India,
SEBI Bhavan, Plot No. C4-A, ‘G’ Block,
Bandra-Kurla Complex, Bandra (E),
Mumbai - 400 051
E.
Rights of investors
·
Right to
Privacy and Confidentiality
·
Right to
Transparent Practices
·
Right to fair
and Equitable Treatment
·
Right to
Adequate Information
·
Right to
Initial and Continuing Disclosure -Right to receive information about all the
statutory and regulatory disclosures
·
Right to Fair
& True Advertisement
·
Right to
Awareness about Service Parameters and Turnaround Times
·
Right to be
informed of the timelines for each service
·
Right to be Heard and Satisfactory Grievance Redressal
·
Right to have timely redressal
·
Right to Exit from Financial product or service in accordance with the
terms and conditions agreed with the research analyst
·
Right to receive clear guidance and caution notice when dealing in
Complex and High-Risk Financial Products and Services
·
Additional Rights to vulnerable consumers - Right to get access to
services in a suitable manner even if differently abled
·
Right to provide feedback on the financial products and services used
·
Right against coercive, unfair, and one-sided clauses in financial
agreements
F.
Expectations from the investors
(Responsibilities of investors)
·
Do’s
i.
Always deal
with SEBI registered Research Analyst.
ii.
Ensure that
the Research Analyst has a valid registration certificate.
iii.
Check for
SEBI registration number. Please refer to the list of all SEBI registered
Research Analyst which is available on SEBI website in the following link:
https://www.sebi.gov.in/sebiweb/other/OtherAction.do?doRecognisedFpi
=yes&intmId=14
iv.
Always pay
attention towards disclosures made in the research reports before investing.
v.
Pay your
Research Analyst through banking channels only and maintain duly signed
receipts mentioning the details of your payments. You may make payment of fees
through Centralized Fee Collection Mechanism (CeFCoM) of RAASB if research
analyst has opted for the mechanism. (Applicable for fee paying clients only)
vi.
Before
buying/ selling securities or applying in public offer, check for the research
recommendation provided by your Research Analyst.
vii.
Ask all
relevant questions and clear your doubts with your Research Analyst before
acting on recommendation.
viii.
Seek
clarifications and guidance on research recommendations from your Research
Analyst, especially if it involves complex and high-risk financial products and
services.
ix.
Always be
aware that you have the right to stop availing the service of a Research
Analyst as per the terms of service agreed between you and your Research
Analyst.
x.
Always be
aware that you have the right to provide feedback to your Research Analyst in
respect of the services received.
xi.
Always be
aware that you will not be bound by any clause, prescribed by the research
analyst, which is contravening any regulatory provisions.
xii.
Inform SEBI
about Research Analyst offering assured or guaranteed returns.
·
Don’ts
i.
Do not
provide funds for investment to the Research Analyst.
ii.
Don’t fall
prey to luring advertisements or market rumors.
iii.
Do not get
attracted to limited period discount or other incentive, gifts, etc. offered by
Research Analyst.
iv.
Do not share
login credential and password of your trading, demat or bank accounts with the
Research Analyst.